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I recently used SmartPay to do the straight talk pay over time. They charged my card $146.89 and I payed for 1-2 day shipping.

Fast forward to to the 3rd no phone and no tracking number. So I called SmartPay and they said I have to call straight talk because they are basically just the bank in between. Okay so when I got in touch with straight talk and gave them all my information they said they don’t even see where my card was even use to make this purchase and told me to contact SmartPay again or call my bank. So I call SmartPay and ask for my refund and getting hung up on 5 time the lady said she can’t process a refund because I have to call the phone issuer to stop the process ( even though the person before her said my transaction wasn’t process yet) than she put me on hold and hung up again....

so I called my bank to take the hold off and while she was doing that SmartPay process the payment so now I have to wait 5 days to dispute it. And on top off all that I look back at my payment plan and realized for one iPhone 8 I’m making 15 payment of 93.48 which means I paying 1,402.20 for one iPhone I don’t even have and don’t know where it at

Location: Washington, District Of Columbia

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Cyprian Vxd

Hello! I am organizing a group complaint and possible class action lawsuit against this company.

It appears from the complaints here and on the BBB (Better Business Bureau) website that their are lota of complaints for issues ranging from poor customer service to outright fraud and deception.

If you’re interested in joining in on this complaint with me, I would love for you to email me the specific issues you’re having or have had with SmartPay. Thanks!!

Guest

Thanks for sharing

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